While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase, and a copy of your claim.

Yes.  There are two(2) options to do so:

  • If the product is still under warranty and you still have the original receipt, you may be able to return your product to the place where it was purchased.  The store may be able to swap the faulty product for you if they have a compatible product in stock.  This is given after you have spoken to our Technical Support Team to confirm the product is faulty.
  • If you can provide a copy of your mailing receipt that confirms you have sent your faulty product to us for replacement, our customer care team can have your replacement product released from our warehouse and expedite the process for you.  Please mail your receipt to support@yoswit.com with a scanned copy of the receipt, referencing your name and case number.

The above situations occur due to the low loading of lighting or non-support bulb type. You may:

  • place an resistor at two sides of any one bulb, or
  • replace any one bulb of any one gang either into tungsten lamp or compact fluorescent lamp in series, or
  • adopt Live & Neutral Wiring method

The YOSWIT Wall Switch have a dimmer and compatible with a three-way multi-location control switches. You can choose them on the product pages.

The YOSWIT Wall Switch support no neutral wire conditions. So don't get worry about it.

Shopping on the website is completely safe and secure! Our online payment is integrated with leading payment gateway technology solutions provider, Paypal.

When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.

We warrants to the original purchaser of Yoswit products that the products shall be free of defects in design, assembly, material, or workmanship.

Our product has a standard 2-years limited warranty for hardware support.

No warranties will be honoured unless the purchaser provides, at purchaser's expense, the product for inspection.  No warranties will be honoured if we determines that the product has been improperly installed, altered in any way, or tampered with.  Our Product Warranty does not protect against acts of God such as flood, lightning, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e. brownouts or sags), non-authorized program, or system equipment modification or alteration.

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