How can I track the shipping of my order?


The tracking number is listed on the shipping confirmation email.  You can enter the number on the shipping company's website to track your order.


What should I do if I want to return my product?


We warrants that our products will be free from defects in materials and workmanship.  If after verifying and you found out that your product is defective and requires replacement, you may contact us through e-mail.


Do I need to include the box, manuals, parts when returning a product?


While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase, and a copy of your claim.


Is there a replacement way for products not purchased from the web store?


Yes.  There are two(2) options to do so:

  • If the product is still under warranty and you still have the original receipt, you may be able to return your product to the place where it was purchased.  The store may be able to swap the faulty product for you if they have a compatible product in stock.  This is given after you have spoken to our Technical Support Team to confirm the product is faulty.
  • If you can provide a copy of your mailing receipt that confirms you have sent your faulty product to us for replacement, our customer care team can have your replacement product released from our warehouse and expedite the process for you.  Please mail your receipt to support@yoswit.com with a scanned copy of the receipt, referencing your name and case number.


What should I do if I’m having trouble wiring my Wall Switch?


Electrical wirings are best done by a professional electrician so it is highly recommended to consult one. 


What should I do if the Light Switches in my house do not have neutral wire installed?


The Wall Switch support no neutral wire conditions. So don't get worry about it.


Is it safe to use my credit card and debit card to purchase products?


Shopping on the website is completely safe and secure! Our online payment is integrated with leading payment gateway technology solutions provider, Paypal.


What is covered under this warranty?


We warrants to the original purchaser of Yoswit products that the products shall be free of defects in design, assembly, material, or workmanship.


What is the period of coverage for this warranty?


Our product has a standard 2-years limited warranty for hardware support.


What is not covered by this warranty?


No warranties will be honoured unless the purchaser provides, at purchaser's expense, the product for inspection.  No warranties will be honoured if we determines that the product has been improperly installed, altered in any way, or tampered with.  Our Product Warranty does not protect against acts of God such as flood, lightning, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e. brownouts or sags), non-authorized program, or system equipment modification or alteration.


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