What should I do if I want to return my product?
We warrants that our products will be free from defects in materials and workmanship. If after verifying and you found out that your product is defective and requires replacement, you may contact us through e-mail.
How long do I receive my order?
It takes 3-5 business days by Express shipping after you place an order and complete payment. For Standard shipping, most orders will arrive within 10 to 20 business days after payment is completed. However, in the event that an order is held at customs or for delayed due to unforeseen circumstances, some Standard deliveries may take over 30 calendar days to arrive.
What should I do if I’m having trouble wiring my Wall Switch?
Electrical wirings are best done by a professional electrician so it is highly recommended to consult one.
Will Switch work in a three-way compatible switch and a dimmer?
The Switch have a dimmer and compatible with a three-way multi-location control switches. You can choose them on the product pages.
What should I do if the Light Switches in my house do not have neutral wire installed?
|The Wall Switch support no neutral wire conditions. So don't get worry about it.|
Is there a replacement way for products not purchased from the web store?
Yes. There are two(2) options to do so:
- If the product is still under warranty and you still have the original receipt, you may be able to return your product to the place where it was purchased. The store may be able to swap the faulty product for you if they have a compatible product in stock. This is given after you have spoken to our Technical Support Team to confirm the product is faulty.
- If you can provide a copy of your mailing receipt that confirms you have sent your faulty product to us for replacement, our customer care team can have your replacement product released from our warehouse and expedite the process for you. Please mail your receipt to email@example.com with a scanned copy of the receipt, referencing your name and case number.
Do I need to include the box, manuals, parts when returning a product?
While this could vary depending on the product and claim, we suggest you send everything that originally came in the box. Also include the receipt as proof of purchase, and a copy of your claim.
How can I track the shipping of my order?
The tracking number is listed on the shipping confirmation email. You can enter the number on the shipping company's website to track your order.