Which area do you ship to?

We ship worldwide.

How can I track the shipping of my order?

The tracking number is listed on the shipping confirmation email.  You can enter the number on the shipping company's website to track your order.

What should I do if I want to return my product?

We warrants that our products will be free from defects in materials and workmanship.  If after verifying and you found out that your product is defective and requires replacement, you may contact us through e-mail.

Do I need to include the box, manuals, parts when returning a product?

While this could vary depending on the product and claim, we suggest you send everything that originally came in the box.  Also include the receipt as proof of purchase, and a copy of your claim.

Is there a replacement way for products not purchased from the web store?

Yes.  There are two(2) options to do so:

  • If the product is still under warranty and you still have the original receipt, you may be able to return your product to the place where it was purchased.  The store may be able to swap the faulty product for you if they have a compatible product in stock.  This is given after you have spoken to our Technical Support Team to confirm the product is faulty.
  • If you can provide a copy of your mailing receipt that confirms you have sent your faulty product to us for replacement, our customer care team can have your replacement product released from our warehouse and expedite the process for you.  Please mail your receipt to support@yoswit.com with a scanned copy of the receipt, referencing your name and case number.

Will Switch work in a three-way compatible switch and a dimmer?

The Switch have a dimmer and compatible with a three-way multi-location control switches. You can choose them on the product pages.

What should I do if I’m having trouble wiring my Wall Switch?

Electrical wirings are best done by a professional electrician so it is highly recommended to consult one. 

What can I do if the lights flickering or no light after wiring?

The above situations occur due to the low loading of lighting or non-support bulb type. You may:

  • place an resistor at two sides of any one bulb, or
  • replace any one bulb of any one gang either into tungsten lamp or compact fluorescent lamp in series, or
  • adopt Live & Neutral Wiring method

Is it safe to use my credit card and debit card to purchase products?

Shopping on the website is completely safe and secure! Our online payment is integrated with leading payment gateway technology solutions provider, Paypal.

Do we allow cashier’s check or money orders?

Yes. But you have bare the international check clearence fee.

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